AI Match Level: High
Housekeeping Supervisor
Grand Rovinka Hotel • Dehiwala
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Job Overview
The Housekeeping Supervisor plays a pivotal role in ensuring the overall cleanliness, safety, and aesthetic appeal of our facilities. This position not only manages the daily operations of the housekeeping department but also emphasizes strategic planning, staff development, and adherence to quality standards. The Supervisor fosters a culture of excellence and efficiency, directly contributing to guest satisfaction and operational effectiveness. Through effective leadership and management of resources, this role ensures that the housekeeping team consistently delivers high-quality service aligned with the organization's strategic goals.
Key Responsibilities:
- Oversee and coordinate the daily activities of the housekeeping team to ensure compliance with established cleanliness and maintenance standards.
- Conduct regular inspections of guest rooms, public areas, and facilities to monitor cleanliness and maintenance issues, providing feedback to staff.
- Develop and implement housekeeping policies, procedures, and training programs to enhance team performance and operational efficiency.
- Manage inventory and ordering of cleaning supplies and equipment, ensuring cost-effectiveness and timely availability.
- Schedule staff shifts, balancing labor needs with budgetary constraints while ensuring adequate coverage during peak periods.
- Lead daily team meetings to communicate objectives, address issues, and motivate staff towards achieving departmental goals.
- Foster a positive work environment, promoting teamwork and recognizing employee contributions to enhance morale and productivity.
- Collaborate with other departments, such as maintenance and front desk, to ensure seamless service delivery and address guest concerns proactively.
- Monitor compliance with health and safety regulations and maintain a safe workspace for all employees.
- Analyze housekeeping metrics and key performance indicators, identifying areas for improvement and implementing actionable strategies.
- Handle guest feedback promptly and effectively, ensuring resolution of any issues related to housekeeping services.
- Assist in budgeting processes, providing insights and forecasts related to staffing and supply needs.
Objectives:
- Achieve a minimum of 90% satisfaction rating in guest surveys related to cleanliness and maintenance.
- Reduce operational costs associated with housekeeping supplies by 15% within the first year, through effective inventory management and supplier negotiation.
- Decrease staff turnover in the housekeeping department to below 15%, improving employee retention through enhanced training and engagement initiatives.
- Implement and maintain standard operating procedures that result in a 20% increase in overall team efficiency within the first six months.
Required Qualifications:
- High school diploma or equivalent; bachelor's degree in hospitality management or related field preferred.
- Minimum of 3 years of progressive experience in housekeeping supervision, preferably in a hospitality or facility management setting.
- Proven leadership skills with a focus on team development and conflict resolution.
- Strong organizational, time-management, and problem-solving abilities with attention to detail.
- Proficient in cleaning procedures, safety standards, and inventory management systems.
- Excellent communication and interpersonal skills, capable of fostering positive relationships with team members and guests.
Key Responsibilities:
- Oversee and coordinate the daily activities of the housekeeping team to ensure compliance with established cleanliness and maintenance standards.
- Conduct regular inspections of guest rooms, public areas, and facilities to monitor cleanliness and maintenance issues, providing feedback to staff.
- Develop and implement housekeeping policies, procedures, and training programs to enhance team performance and operational efficiency.
- Manage inventory and ordering of cleaning supplies and equipment, ensuring cost-effectiveness and timely availability.
- Schedule staff shifts, balancing labor needs with budgetary constraints while ensuring adequate coverage during peak periods.
- Lead daily team meetings to communicate objectives, address issues, and motivate staff towards achieving departmental goals.
- Foster a positive work environment, promoting teamwork and recognizing employee contributions to enhance morale and productivity.
- Collaborate with other departments, such as maintenance and front desk, to ensure seamless service delivery and address guest concerns proactively.
- Monitor compliance with health and safety regulations and maintain a safe workspace for all employees.
- Analyze housekeeping metrics and key performance indicators, identifying areas for improvement and implementing actionable strategies.
- Handle guest feedback promptly and effectively, ensuring resolution of any issues related to housekeeping services.
- Assist in budgeting processes, providing insights and forecasts related to staffing and supply needs.
Objectives:
- Achieve a minimum of 90% satisfaction rating in guest surveys related to cleanliness and maintenance.
- Reduce operational costs associated with housekeeping supplies by 15% within the first year, through effective inventory management and supplier negotiation.
- Decrease staff turnover in the housekeeping department to below 15%, improving employee retention through enhanced training and engagement initiatives.
- Implement and maintain standard operating procedures that result in a 20% increase in overall team efficiency within the first six months.
Required Qualifications:
- High school diploma or equivalent; bachelor's degree in hospitality management or related field preferred.
- Minimum of 3 years of progressive experience in housekeeping supervision, preferably in a hospitality or facility management setting.
- Proven leadership skills with a focus on team development and conflict resolution.
- Strong organizational, time-management, and problem-solving abilities with attention to detail.
- Proficient in cleaning procedures, safety standards, and inventory management systems.
- Excellent communication and interpersonal skills, capable of fostering positive relationships with team members and guests.
Key Responsibilities
The Housekeeping Supervisor leads and manages the housekeeping team to ensure the cleanliness and maintenance of the facility, enhancing guest satisfaction and operational efficiency. This role involves training staff, conducting inspections, and implementing best practices to meet quality standards, ultimately contributing to the overall reputation and success of the establishment.
Pre-screening Questions
The following questions will be asked during the application process to evaluate your fit for this role:
No pre-screening questions for this role.
Housekeeping Supervisor
Grand Rovinka Hotel
Expires on: Oct 21, 2026
Salary
Negotiable
Job Type
Full-time
Expiry Date
21 Oct 2026