AI Match Level: High
Waiter
ONROCK Boutique Hotel • Ella
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Job Overview
Job Overview
• Role Type: Front-of-House / Hospitality
• Core Objective: Ensure every guest enjoys a positive, welcoming, and seamless dining experience.
• Reports To: Restaurant Manager, Head Waiter, or Shift Supervisor
Key Responsibilities
• Greeting & Seating: Welcome guests warmly, guide them to tables, and present menus.
• Taking Orders: Answer menu questions, explain daily specials, make recommendations, and record orders accurately.
• Serving: Coordinate with kitchen and bar staff, then deliver food and beverages safely and efficiently.
• Guest Care: Monitor tables, refill drinks, check on satisfaction, and handle special requests or complaints.
• Bussing & Cleaning: Clear dirty dishes, wipe down tables, and reset stations for new guests.
• Payment Processing: Prepare bills, process cash or card payments, and return change.
Requirements & Skills
• Communication: Friendly, polite, and clear verbal interaction skills.
• Physical Stamina: Ability to stand, walk, and carry heavy trays for long shift hours.
• Patience & Calm: Ability to stay professional and work well under pressure during busy peak hours.
• Flexibility: Willingness to work shifts, weekends, and holidays.
• Experience: High school diploma preferred; prior customer service or hospitality experience is a strong plus.
Key Responsibilities
The Food & Beverage department is responsible for overseeing all dining operations, including menu development, inventory management, and staff training to ensure exceptional customer service. By implementing efficient processes and innovative offerings, the department drives revenue growth and enhances guest satisfaction, ultimately contributing to the overall success of the organization. Collaboration with other departments is essential to maintain quality standards and elevate the dining experience.
Pre-screening Questions
The following questions will be asked during the application process to evaluate your fit for this role:
No pre-screening questions for this role.
Waiter
ONROCK Boutique Hotel
Expires on: Oct 21, 2026
Salary
Negotiable
Job Type
Full-time
Expiry Date
21 Oct 2026