AI Match Level: High
ASSISTANT OUTLET MANAGER
Softlogic Glomark • -
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Job Overview
The Assistant Outlet Manager plays a pivotal role in enhancing operational efficiency and ensuring the delivery of exceptional customer service within the outlet. This position is designed to support the Outlet Manager in driving business performance while fostering a positive work environment. The Assistant Outlet Manager contributes to the strategic objectives of the organization by optimizing resources, managing staff, and implementing best practices that align with overall business goals.
Key Responsibilities:
- Assist in managing daily operations, ensuring adherence to company policies and procedures to achieve operational excellence.
- Collaborate with the Outlet Manager to develop and implement strategic plans that drive sales, enhance customer satisfaction, and optimize profitability.
- Monitor inventory levels and oversee supply chain management, implementing controls to minimize losses and reduce wastage.
- Train, mentor, and evaluate staff performance, providing ongoing feedback to ensure high levels of team motivation and effectiveness.
- Coordinate with various departments to ensure seamless communication and collaboration in service delivery and promotional activities.
- Analyze operational reports to identify trends and areas for improvement, presenting actionable insights to senior management.
- Implement health and safety regulations, maintaining a safe and compliant work environment for all staff and customers.
- Establish and maintain relationships with key vendors and stakeholders, negotiating contracts and terms to maximize value for the outlet.
Objectives:
- Achieve a minimum of 15% year-over-year growth in sales through strategic initiatives and effective team leadership.
- Attain a customer satisfaction score of at least 90% based on post-visit surveys and feedback mechanisms.
- Reduce inventory shrinkage by 10% within the first year through rigorous inventory management and staff training.
- Ensure all employees complete required training modules, with a target compliance rate of 95% within three months of onboarding.
Required Qualifications:
- Bachelor’s degree in Business Administration, Hospitality Management, or a related field.
- Minimum of 3 years of experience in retail or hospitality operations, with at least 1 year in a supervisory role.
- Proficiency in point-of-sale systems and inventory management software, alongside strong analytical and reporting skills.
- Excellent communication and interpersonal abilities, demonstrating a keen understanding of customer service principles.
Key Responsibilities:
- Assist in managing daily operations, ensuring adherence to company policies and procedures to achieve operational excellence.
- Collaborate with the Outlet Manager to develop and implement strategic plans that drive sales, enhance customer satisfaction, and optimize profitability.
- Monitor inventory levels and oversee supply chain management, implementing controls to minimize losses and reduce wastage.
- Train, mentor, and evaluate staff performance, providing ongoing feedback to ensure high levels of team motivation and effectiveness.
- Coordinate with various departments to ensure seamless communication and collaboration in service delivery and promotional activities.
- Analyze operational reports to identify trends and areas for improvement, presenting actionable insights to senior management.
- Implement health and safety regulations, maintaining a safe and compliant work environment for all staff and customers.
- Establish and maintain relationships with key vendors and stakeholders, negotiating contracts and terms to maximize value for the outlet.
Objectives:
- Achieve a minimum of 15% year-over-year growth in sales through strategic initiatives and effective team leadership.
- Attain a customer satisfaction score of at least 90% based on post-visit surveys and feedback mechanisms.
- Reduce inventory shrinkage by 10% within the first year through rigorous inventory management and staff training.
- Ensure all employees complete required training modules, with a target compliance rate of 95% within three months of onboarding.
Required Qualifications:
- Bachelor’s degree in Business Administration, Hospitality Management, or a related field.
- Minimum of 3 years of experience in retail or hospitality operations, with at least 1 year in a supervisory role.
- Proficiency in point-of-sale systems and inventory management software, alongside strong analytical and reporting skills.
- Excellent communication and interpersonal abilities, demonstrating a keen understanding of customer service principles.
Key Responsibilities
The Assistant Outlet Manager supports the Outlet Manager in overseeing daily operations to ensure exceptional service delivery and operational efficiency. This role involves managing staff, optimizing inventory, and enhancing customer experiences, ultimately contributing to increased sales and brand loyalty. The Assistant Outlet Manager plays a crucial role in driving business performance and achieving organizational goals.
Pre-screening Questions
The following questions will be asked during the application process to evaluate your fit for this role:
No pre-screening questions for this role.
ASSISTANT OUTLET MANAGER
Softlogic Glomark
Expires on: Nov 03, 2026
Salary
Negotiable
Job Type
Full-time
Expiry Date
03 Nov 2026